Returns & Refunds
A 30-day window on uninstalled parts, and a clear list of what cannot come back.
Return policy at a glance
30 days from delivery
By carrier, with a return authorisation number from us
Paid by the customer — unless the part is faulty, damaged or mis-shipped, when we pay
20% on an authorised return — waived if the fault is ours
5–10 business days, to the original payment method
Orders delivered within the United States
An engine or transmission that has been installed, disassembled or run cannot be returned. The full conditions are below.
Effective date: September 2026
This is the only returns policy that applies to orders placed with Tsonev Spare Parts. If you have seen different terms elsewhere, these are the ones we operate.
1. Return window
You may request a return within 30 days of delivery. To qualify the part must be:
- Uninstalled, unused and in the condition you received it
- In its original packaging, with any seals and tags intact
- Accompanied by proof of purchase
2. What cannot be returned
- Any engine, outboard or transmission that has been installed, run, disassembled or parted
- Electrical components once fitted — they cannot be resold as new
- Special-order and built-to-spec items, including crate engines ordered to a customer specification
- Items damaged by incorrect installation or use
These are industry-standard limits on resaleable condition, not commercial preferences.
3. How to start a return
Call +1 (209) 373-5717 or email info@tsonevspareparts.com with your order number, the part number and photographs. We issue a return authorisation number and tell you where to send it. Parts sent back without one cannot be accepted, because we have no way to match them to an order.
4. Return freight and restocking
Return freight is at the customer’s cost unless the return is our error or the item arrived damaged or mis-shipped. An authorised return of an uninstalled part is subject to a restocking fee of 20% to cover inspection, repackaging and return to stock.
5. Damaged or incorrect on arrival
This is the important one: note the damage on the delivery paperwork before you sign, then contact us the same day with photographs. If it is our error or a transit loss, we cover return freight, there is no restocking fee, and we replace or refund in full — your choice.
6. Refunds
Approved refunds are issued within 5–10 business days of the returned item being received and inspected, by the same method you paid. Cryptocurrency refunds are returned in the same asset at the market rate on the day the refund is issued, which will not be the rate on the day you paid — that risk sits with the customer, and it is the trade-off for the 2% discount.
7. Cancelling before dispatch
Cancel before the item is dispatched and you get a full refund with no charge. Once it is with a carrier the policy above applies.